Primrose & Pixie

HELP

CONTACT

 

INSTAGRAM

FACEBOOK

TWITTER

PINTEREST

  • Primrose_and_pixie_icon18
  • Primrose_and_pixie_icon19
  • Primrose_and_pixie_icon16
  • Primrose_and_pixie_icon14

BECOME A V.I.P!

By joining our mailing list you're first in line for new product releases and exclusive discounts. 

©Primrose & Pixie 2023

Shipping & Returns

SHIPPING POLICY

Standard flat rate shipping:

UK: £3.50

Europe: £6.50

USA & Canada: £8.50

Australia & New Zealand: £9.50

Rest of World: £8.50

Additional shipping options are available at the checkout.

Shipping times vary depending on location and are provided as a guideline, not guaranteed.

UK Shipping: 1-5 business days

European Shipping 7 days - 3 weeks

USA & Canada: 2-5 weeks

Rest of the World: 2-5 weeks

It is very unlikely to happen but occasionally post goes missing or is undelivered. If you do not receive your order please contact us at primroseandpixie@hotmail.com quoting your order number. We will look into the matter for you and arrange a replacement if necessary.

Return & Exchange Policy

If you are unhappy with your purchase it can be returned for an exchange or refund. Please contact us within 14 days of receiving the item and then ship the item within 30 days.

Buyers are responsible for return shipping costs. We advise you to use a tracked service. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If the garment has clearly been worn you will not be offered a refund.

There some items which are not eligible for an exchange or refund for health/hygiene reasons, these include items like panties. If a set including intimate items has been purchased we can only offer an exchange on the top.

If an item does not fit and you would like adjustments made we are happy to do this for you. Please return the item to us with any fit comments or measurements.